"The moon just turned into moonlight!"
I never expected that this year’s Double Eleven would be held earlier than in previous years, turning many people from “workers” into “finance payers.”
It feels good to spend money for a while, and it feels good to spend money all the time. Sir Tao noticed that many ceramic companies have recently launched certain online preferential policies, such as "make a 9.9 yuan deposit for a privileged deposit and enjoy a 999 yuan gift package in the store", "get floor tiles at half price", "get 10 square meters of balcony tiles for 9 yuan" "Wait, but, "It feels good to spend money for a while, but I feel like hitting a wall when I receive the goods."
Recently, many consumers have reported on online public complaint platforms that they were “cheated” when purchasing ceramic tiles online. Some consumers said that the tiles they bought on Taobao showed a delivery service of 0 yuan, but in fact they had to charge an additional 400 yuan for delivery; some consumers said that the tiles they bought on Taobao stores did not have any logistics information. Next, the goods will automatically be received by default; some consumers said that they bought a slate dining table on Taobao, but the goods were not correct, and the merchant did not see a replacement for a long time...
01
Case 1
Delivery to your door for 0 yuan?
Merchant: If the quota is not satisfied, the service cannot be provided
A consumer said that he purchased wall tiles and floor tiles at a ceramic tile flagship store on Taobao on November 1. The product introduction page showed that a 0 yuan home delivery service was provided. After placing the order, the order page also showed that this service was included. , but later received a message from a customer saying, "Because the order amount is less than 4,999 yuan, an additional 400 yuan will be charged to deliver it downstairs, and an additional 500 yuan will be charged for delivery to your home."
In response, consumers felt that the store refused to fulfill its promise, so they refused to pay and demanded delivery of the 0 yuan promised before. The merchant responded: "The details page of each of our products has a dedicated area. Delivery standards. There is no need to modify the details page of an order for a certain user. Currently, orders in 500 urban areas (with elevators) across the country can be delivered for free if the actual payment amount exceeds 4,999 yuan, but the actual payment for this order is 2,172.88 yuan. , if you do not meet the requirements for home delivery, you need to pay 500 yuan for home delivery, or contact customer service to apply for a refund, and we will process it as soon as possible. ”
ButThe consumer said that he did not see any relevant instructions on shipping costs on the product details page when purchasing, and he was not aware of the conditions that required a minimum of 4,999 yuan for delivery to the home.
02
Case 2
What's going on? The system automatically defaults to goods receipt
"Who signed for the bricks I bought?"
A consumer purchased 125 wood grain tiles from a ceramic tile store on Taobao, with a total price of 860 yuan. The store submitted the delivery on the system on the same day. Ten days later, without any logistics information, the system automatically defaulted to receiving the goods. The consumer contacted the store customer service, and the customer service said that the product had been shipped, but the consumer was unable to find the specific logistics information.
After that, the customer service said that the tiles had been withheld by logistics, and then said that the tiles had been damaged by logistics and needed to be re-shipped. In desperation, the consumer contacted Alibaba customer service to intervene, and the merchant reissued 40 tiles. , the 85 bricks that are still missing have been delayed and have not been shipped to this day.
03
Case 3
False advertising of slate dining table
Consumer: "Please return the goods"
Not long ago, a consumer purchased a slate dining table worth 3,580 yuan from a third-party store on JD.com. The delivery happened to be during working hours, and the new home had not been officially moved in, so no problems were found. After entering the new home again after a period of time, the consumer found that there was a pungent smell in the entire restaurant that was suffocating, so he immediately contacted the JD merchant to request a return. The merchant refused because there was no reason to return the product after seven days.
Afterwards, the consumer contacted JD customer service to file a dispute. After repeated requests, the merchant finally provided a third-party testing report. The report stated that the slate dining table was spliced with artificial panels, and the artificial panels released 0.7 mg of formaldehyde. /L, but the merchant’s product details and parameters did not mention artificial panels, only slate and solid wood.
In this regard, consumers believe that the store has false advertising and require the merchant to return the goods for refund and bear all logistics costs, as well as the loss of being unable to move into the new house. After communication, Jingdong customer service said that because the consumer did not have a test report, it could not return the product, but it could help the consumerStrive for a certain amount of compensation.
04
Case 4
It was sent three times and broken three times
Whose fault is it?
A consumer named "Dihydrogen Monoxide" purchased a set of TV background walls from a Taobao store earlier. After receiving the goods, he found that one of the Roman columns was broken, and the merchant later reissued it. It was broken, but because of the construction schedule of the craftsman, there was no further investigation.
Recently, the consumer said that the pillars on the TV background wall at home suddenly fell off and broke, so he contacted the merchant to reissue the pillars at his own expense. It took about a month and the pillars were reissued three times in total. There were five of them in total, and they all broke three times. After checking later, I felt that the problem lay with the logistics company that had long-term cooperation with the store.
According to the consumer's description, Tianyancha showed that the logistics company has shown operating abnormalities for three consecutive years, and shareholders have been restricted from high consumption. Tmall merchants should pay attention to quality services and should not cooperate with this logistics company for a long time, causing problems during transportation. If there is a problem with the product, the merchant is required to compensate for the loss of one pillar and refund the freight.
Double Eleven "Hand Chopping Carnival"
Tips from Sir Tao:
What should you pay attention to when buying ceramic tiles online?
01
Keep an eye on sales and product reviews:
The pictures and store descriptions may be inconsistent with the product details. When purchasing ceramic tiles online, you should especially read the evaluation details. Although such evaluations have a certain degree of "moisture", most of them are true and reliable. Through these evaluation information, combined with pictures, sales and other information , roughly understand the advantages and disadvantages of the product, and grasp the general situation of the product.
02
Confirm whether the actual product condition is consistent with the store description
You can ask careful questions about water absorption, use, manufacturer's certificate, etc.; for example, what is the effect of polished tiles, what is the color effect after full polished glazing, etc.
03
One-time purchase:
Building materials such as ceramic tiles have special characteristics. Even if the ceramic tiles of the same model are produced in different factory batches, there will be slight color errors. Therefore, when consumers purchase ceramic tiles in batches and there are color differences and other problems, merchants have reasons to refuse returns or exchanges. When purchasing ceramic tiles, it is recommended to buy them all at once and reserve more.
04
Choose a third-party payment platform:
When shopping for the first time, if consumers do not have enough confidence in the online ceramic mall they purchased, they can choose a third-party payment platform when paying. In this way, even if they encounter quality problems or color difference problems, they can use a third party to protect their own interests and guarantee Consumer rights protection.
05
Choose the official store of a reliable ceramic tile brand
Online shopping for floor tiles is a bulk order. Consumers should choose a qualified ceramic online shopping platform that can provide post-sale service guarantees, or go directly to the official website of a certain brand to purchase. Only in this way can their own interests be protected to the maximum extent. Do not Covet the small discounts offered by small online stores.
(The article is reproduced from Ceramic Information)
