Friendship is helpful to business, but the effect is limited and sometimes even has side effects. The truly meaningful customer relationship is professional customer relationship. Professional customer service is based on respect and maintained by professional sales knowledge. Nowadays, customer service is gradually moving online, but this is by no means an excuse for not being able to place orders. Chengdu Oceano Guanjuan has been working for less than a year, but she has received numerous high-value orders. When asked about the secret of her success, she said frankly: "To sell ceramic tiles, you must recommend products from the customer's perspective, not from your own perspective." "Promote products", the summary is that for ceramic tiles, just choose the right ones and not the expensive ones.
Chengdu Oushenuo Guanjuan< /p>
This issue brings a case of whole-house large-slab sealing and paving, and learn about the marketing details behind newcomer Guan Juan’s signing of an order of 460,000 yuan.
Project address: East Lake Changdao
Order amount: 460,000
Product application: Chunhua Qiushi, Venice gray, Olaf gray, gauze water cloud white, smoke black Cavanaugh, silver mink gray
The client lives in Donghu Changdao and was introduced to the store by an old customer. The owner pays great attention to the details of the space and pursues visual unity and quality of comfortable life. Therefore, when choosing ceramic tiles, Guan Juan first recommends Oceano large slabs, and Provide customers with a detailed introduction to Oceano's A+ tight seam paving technology, free measurement and design services, and successfully convert intended customers.
Living room
Spring and Autumn Fruits 800x2600mm
The living room is the layout of the entire home. We recommend 800x2600mm Chunhua Qiushi large panels to customers, one to the top, which can not only reduce installation costs and construction waste, but also provide a magnificent display space.The grand pattern, combined with the close-seam effect, fully demonstrates the beauty of texture extension, making the living room more spacious.
Living room
Olav Gray 1200x2400mm
The floor tiles in the living room, dining room, and entrance are all made of 1200x2400mm 2022 new Olaf gray slabs, ultra-white body, 1:1 restoration of natural stone texture, and A+ tight seam paving, which has stronger integrity and is invisible The center doubles the sense of space.
Bathroom
During the conversation, I learned that although the owner does not live with his elders, he will eat together every day, so the usage rate of the bathroom on the first floor by the elders will be relatively high. Guanjuan immediately grasped the psychological needs of the owner and recommended 900x1800mm Venetian gray large boards.
Venice Gray 900x1800mm
Venice Gray contains a new composite antibacterial glaze, which is highly effective and long-lasting antibacterial. It is especially suitable for small areas like bathrooms where bacteria can easily breed. There is also a revolutionary eggshell light brick surface, which effectively reduces light pollution, focuses on soft sensory enjoyment, avoids visual fatigue, and does not hurt the eyes of the elderly under light, creating a comfortable and safe warm space for them.
Gauze water cloud white 800x2600mm
In order to provide a healthy and happy growth environment for the two children, the owner also paid special attention to the decoration of the children's bathroom. For this reason, Guan Juan recommended [Qingsha Shuiyun White] large boards to the customer, and her son's bathroom was matched with 600x1200mm [Cardin] (meaning: great achievements for a long time). The owner expressed that Guan Juan's recommendation was very popular with him.
Bathroom
The main bathroom recommends a top-to-ceiling smoky black Cavanaugh. The dark-toned rendering not only does not silence the Cavanaugh pattern, but makes its wonderful pattern more prominent. Therefore, the black smoky Cavanaugh is used in The design has a thicker and more exciting visual effect when paired with it.
Smoky Black Cavanaugh 800x2600mm< /p>
The new 1200x2400mm silver mink gray is recommended for stairs. The natural and comfortable texture and color make the stair space more friendly and add a bit of artistic beauty.
Silver sable gray 1200x2400mm
In addition to accurate product recommendations, Oceano’s A+ tight seam paving technology directly gives full marks to the main business. Oceano's self-developed 0.35mm joint-joining technology makes the brick seams as thin as hair, perfectly realizing ceramic tile and stone construction, achieving a seamless, frameless, and consistent decorative effect, creating a natural overall beauty.
Tile laying process
After the paving is completed, each tile will be tested for flatness, gap distance and other tests according to the A+ tight seam tile quality standard proposed by Oceano, striving to achieve 100% standard service and committed to promoting the overall realization of The finished space is delivered to create a stylish, elegant, beautiful and high-quality living space to help achieve a better living.
For 23 years, Oceano has been leading the Chinese ceramic industry with its "high-quality, high-standard" service attitude. In the future, Chengdu Oceano will continue to adhere to the service attitude of "choose only the right ceramic tiles, not the expensive ones" and provide one-stop Mercure services that are "time-saving, worry-free and considerate" to help users achieve better things and higher quality. living environment.
